Cancellation and refund policy

Last updated: 10 November 2026

This policy covers payments made in the Kudla Keys app for plans and home services. Listing a property and searching for homes are free.

Plans

• Payment taken but plan not activated: if money left your account but your plan did not start, we refund the full amount. You don't need to ask: we check every failed activation daily.
• Changed your mind: you can cancel a plan within 24 hours of buying it for a full refund, as long as you have not unlocked any owner contact with it.
• After you unlock a contact: once you have used the plan to unlock at least one owner's number, the plan is non-refundable, because the service has been delivered.
• Plans do not renew automatically, so there is nothing to cancel at the end of a plan.

Home services

• You can cancel a service request for free any time before a partner is assigned to it.
• If you cancel less than 24 hours before the scheduled visit, a cancellation charge of up to ₹200 may apply. We tell you the exact amount before you confirm.
• If a partner does not turn up, or the work is not done as agreed, contact us within 7 days and we will redo the work or refund you.

How refunds are paid

Approved refunds go back to the original payment method (UPI, card or net banking) within 5–7 business days. Your bank may take a few more days to show it.

How to ask for a refund

Email support@kudlakeys.in with the email or phone number on your account and the payment ID shown under Profile → Payment history. We reply within 2 business days.